DTDC Courier & Cargo — unprofessional service

Address:

Kamrup Metropolitan, Assam

I have booked a parcel for my sister as diwali gift within the same state. I. E. Assam.. From guwahati to duliajan.. On 17.10.17 at 11.00am. My consignment no is k04856475.. But in reality the dtdc personal just gave me a receipt and booked my parcel on the nxt day noon i. E. 18.10.17 and on evening it showed out for delivery and on the nxt day the status on 19.10.2017 it showed undelivered reason weekly off.. And after two days it shows out for delivery.. When i called the regional office i was informed that the parcel left yesterday i. E. 20.10.17 n will be deliverd by monday i. E. 23.10.17.. Now my question is why it takes an week for a parcel to get delivered within a state where the distance by bus or train is 12hrs.. N also why it was dispatched on 20th instead of my booking date 17th.. N for ur favour my sister hav not got her diwali gift yet.. Who will be held responsible for this.. Moreover the regional office personal dont give a dam what o want to say.. They just say it went yesterday u can contact the destination dtdc centre... I want to resolve this..