DTDC Courier & Cargo — Worst, late and no door step service

Worst service. Didn't provide door step delivery, although it was paid for. We had to go and collect ourselves the package of 9&1/2 kgs. No proper communication details available on the site. Had to call customer care multiple times to get in touch with the person in-charge. Didn't expect this standard of customer service from dtdc. Very disappointed. Wouldn't recommend ever this dtdc courier to anyone.
Had the experience from kompally, Hyderabad branch