DTDC Courier & Cargo — z30050314: couriered from destination on 2nd jan'2020 but still not delivered yet

Address:Hyderabad, Andhra Pradesh, 500089

Settlement document from paramount insurance team is sent on 2nd-january with tracking id 'z30050314' but still it is not delivered. When i went to mehedimatnam hub they said they have manually sent to gachibowli hub, when i went to gachibowli hub they are saying they didn't receive the courier only.
The person who spoke to me is answering reclessly, even he is threatening me and abusing. His name is robert and his mobile number is '[protected]'.
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