DTDC — Error in consignment delivery

Address:

Cachar, Assam

I booked the shipment on 12.05.2014, from DTDC Rangirkhari, Near Netaji Point, N S Avenue, Silchar-5. in the name of Prof. Biswajit Mukherjee Dept. of Pharm.Technology, Jadavpur University, Kolkata-32. The courier official said me that it will be delivered within four days. But still in consignment tracking it shows in transit (Guwahati). The consignment no is K78706818 . I filed a complaint to DTDC silchar office and they (Mr. Bikramjeet Roy) have given me a complaint no. 00350420 saying that they will revert soon with further detail, but still no information. The important point is that the consignment contain a valuable good of approximate price Rs. 25000 and the good is research related to be used in the University. Because of DTDC's bad service we encountered a loss of Rs. 50, 000 in the entire process. So, hereby I am complaing against DTDC to compensate the huge loss and damage occured due to their irresponsibility and improper services. Pranab Jyoti Das Dept. of Pharm. Sciences Assam University, Silchar [protected]@gmail.com