DTDC — parcel not received but tracking z26109910 shows delivered

Address:New Delhi, Delhi, 110063

The tracking shows that the parcel was delivered on 13 th august 2019, however the consignee still didn't receive it yet. We escalated it to dtdc customer care and their response was it was successfully delivered to the consignee and closed the case. This is very unsatisfactory and disappointing. Such a prestigious company and spoiling it's image on such a service. Please resolve the issue as my client is very upset
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