DTH Service — channels not adding from company

Address:

Betul, Madhya Pradesh, 460001

I activate the choice of channels and payment was done now i want more channels to add in exciting pack. So i remove free channels and want to add some my choice channels. But every time when i submit channels they showing payment failed while the channels are removed successfully but not adding new channels any more. I trying company's care from 7 days but they are not resolved this and behaving rudely. So pls help