Dua Motors (Cartrade.com) - Faridabad — Fraud done by Dealer

Address:

Faridabad, Haryana

I purchased a Honda City car from Dua Motors in Faridabad (associated with cartrade.com). We were shown the meter reading as 72, 000 km (2008 make and sold in 2009). When we asked it to be checked by our mechanic, Mr. Dua advised that car trade mechanic can check and can advise us on it. Mr Mechanic checked and advised that car is in great condition with no problems at all and no extra cost is required on this car. Mr. Dua also promised 100 days warranty (inspite of knowing that its 2008 model) and also promised 100 days Road Side assistance. While purchasing the car we asked Mr. Dua that window button is missing and its also not working. He promised that we should take the car now and he will get it fixed late on. We got the car checked by Honda showroom and we were advised :- 1. that actual car reading is 1, 50, 000 2 Suspension of car is gone, 3. Airbag light is ON, 4. Front head lamps not working as expected (with very dim lights), 5. Front window chip replacement as its not working, 6. Front passenger seat making noise, 7. A side panel near side mirror is lose and falling down Brakes were also not working properly which i got replaced. After complaining to Area manager couple of times (Anuj), Mr Dua promised to get the car fixed even he has to spend 1 Lac. Today we took the car to him and he got to know that chip replacement cost for front window will be 2, 000 and Mr. Dua denied to get the car fixed as he will not bear the expenses. I informed the Area Manager Anuj again with no result so far. Mr Dua also denied the warranty of 100 days which we were promised while buying the car. Please advise if i can escalate this case to CEO of Cartrade.com so that cannot do this kind of fraud with any other customer.