[Resolved] Durian Industries — complaining about sofa set

Neelam Garsa

from Bikaner, Rajasthan

Address:

C-112,ASHAPURNA EMPIRE,VAISHALI NAGAR, Jaipur, Rajasthan, 302021

I purchased durian drake sofa set (3+2) in october2018 from jaipur rajasthan. After 15 days i heared some cracking sound during sitting in 3 seater sofa. I saw middle seat was depressed. Next day i called showroom and told them about d problem. First they were not interested in my problem. When i called them again n again than they send their technician but problem was not solved. Now i request u to do the needful as the middle seat of 3 seater sofa is depressed n inclined forward.

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May 23, 2019

Complaint marked as Resolved

Durian Industries customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Durian Industries Customer Care's response Dear Sir/Ma’am,

Greetings from Durian!!!

Thank you for contacting us on the enclosed matter as discussed on mail.

We assure you that this query will be looked into and handled swiftly.

For us to take this query ahead, we request you to share a copy of your purchase invoice and the warranty card provided by us.

What we would need from your end:
• Purchase Invoice copy
• Warranty card copy
• A brief description with images of the issue faced by you with your furniture.

Kindly share the required details at the earliest for us to provide you with the solution to your query.

To know more about our policies and terms please find attached herewith.

Kindly call us on[protected] or you can drop an email on [protected]@durian.in