[Resolved]  Durian Industries — demanding labour for assembling the double bed and other items for the first time

Address:

201303

This is to inform you that i had lodged a request for first time installation of double bed and wardrobe. I have purchased near rs 3 lacs plus of your products including sofa set centre table and dinning table set etc. But only requesting you to fix three of your products. Your shop manager and customer support assistant told me that your durian team will help me to install or assemble the items anywhere where they have their service. Thats why i purchased all items and moved to noida. Then i file a request for first time installation on date 26/11/2018 through phone no [protected]. Your complaint manager of ncr circle send only one person on date 03/12/2018 for assembling of aforesaid items and iam very sorry to say that i faced a very irresponsible and rude behaviour of the complaint manager also he was demanding money or labour help of two people for first time installation and told me that he can only arrange to install when i purchased the items from delhi only. Reallly i was surprised to see such an act from representatives of such a big brand. This wont have been expected from such a reputed company and i feel regret for purchasing the items from your brand. Even i can get better assistance from other local brands due to this you may loose your customers in future.
I am attaching reciepts of the items
Hope you can understand and resolve my matter at the earliest otherwise i have to take further step of going to consumer forum court and it will impringe an image of durian fooling the customers.