[Resolved]  Durian Industries — durian fooling customers

Address:Lucknow, Uttar Pradesh, 226010
Website:durian.in

I bought L-shape sofa in June 2015 under 5 years promised warranty. The sofa material has started peeling off from many places and I lodged a complaint. After multiple reminders I got an absurd estimate of 35, 000 Rs. without even understanding the requirement and physical visit. Now I have sent multiple reminders and it is over 15 days, no revert from customer care. These brands are fooling customers by sheer selling gimmicks and trapping them. The cost of repairing is almost 10 times the actual and even the furniture also priced almost 4 times the same available in the local market. Some check has to be put on such brands. I also suggest all buyers of Durain to be extra cautious and refrain from such brands.
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Oct 20, 2018
Complaint marked as Resolved 
Durian Industries customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2018
Durian Industries Customer Care's response
We sincerely regret the inconvenience caused and we assure you that this query will be looked into and handled swiftly. Kindly share your invoice details, images of the problem area and the warranty card number to [protected]@durian.in so that we can assist you in the best way possible.
However, in case the matter is urgent, you can always speak to one of our customer support representatives by calling our toll free number i.e[protected]
Complaint comments 

Comments

I have purchased a bed cum sofa in January 2018. Now it has been Stoped at a level and not Moving Upward or downward.
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We have purchased some executive chairs, Visitor Chairs and Comfortable Chairs on 14/09/2015, but now some chairs pulled down automatically, not standing properly.

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    Durian Industries Address
    401, The Summit,Hanuman Road, W.E. Highway,Vile Parle (E), Mumbai, Maharashtra, India - 400057
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