Durian Industries — poor quality sofa material

Address:

Mumbai City, Maharashtra, 400089

This is bring to your kind notice the inferior quality of sofa supplied by durian industries ltd.
I bought sofa set dated 12th june 2017 with five years warranty (Invoice no. Gog/in/00359/17-18).
The said sofa was broke from inside the frame, attached image.
I had complaint regarding same to your goregaon branch one week before, the technician visit today for inspection, the shocking when i saw the material use for sofa fream was very poor with unfinished quality with mdf material.
This is not acceptable with very reputed company like durian ltd. We spent high cost for quality product and company is asking for extra cost for repair charges.
Within a two year span of time this was second time repairing require.
This should not happen with us. The trust must remain same.

Kindly revert with positive response.