Durian Industries — product defect complaint not resolved

Address:

Allahabad, Uttar Pradesh

To,
The customer care head
Durian industries.

I have purchased a crockery unit on cost of rs.85ooo/= from your showroom at allahabad namely shri balaji home decide civil lines allahabad on 25.05.2013 with guarantee and assurance that it is fully termite proof. However with great pain i have to inform you that said unit has been damaged by termite for which i have already made complaint to your above showroom manager. Damage is so grave that it cannot be repaired. The unit is well within warrantee period of 5 years. The photograph of damaged part is also being send separately for your perusal.

I had send a mail on11.8.2017 and 12.8.2017 regarding termite damage of crockery unit purchased from your showroom at allahabad. I have also send photograph of damaged part o[censored]nit for your perusal and doing needful. The photocopy of voucher and warrantee has also been send you. I also made complaint to your local showroom and one person visited to see the actual position. But till the date neither damaged part has been repaired nor changed. The local showroom manager told me that i have to bear the expenses of material for which i agreed looking in to my necessity and total cost o[censored]nit and i have also purchased the required material such as board and other related material but in spite of my repeated request they have neither completed work nor they are responding properly to my phone.

I think i have committed mistake to purchase durian product and decided not to purchase any durian product in future and also advise to all concern please be careful.

D. P. Singh