Durian Industries — sofa bought from durian goregaon, mumbai needs to replace.

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I have bought sofa & centre table (Invoice no. : d-gog/in/00277/17-18.) from durian, goregaon, mumbai. Within 15 days i noticed sofa is bend from both the sides. When i called in the shop they said we are taking care of your complaint it will be resolved very soon. Again after waiting almost 3 weeks, no one attended. I called again, another lady was attended my call say sorry for the delay, again assured to resolve the problem in 3-4 days. Its been almost 4 months no one even called & attended the problem. Yesterday i did online chat, i got to know, i spoke to wrong person (This is actually very funny & very much mismanagement.) who gave me the wrong commitment to resolve the problem very soon. Also i bought the moving glass top centre table. While moving the glass top to one side suddenly glass detached from the metal where is was stick, fell down broke. I am surprised of the durability of the furniture we bought from durian. I hope my problem will be taken care of at the earliest on priority. Because it is already delayed..
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Durian Industries customer support has been notified about the posted complaint.
Oct 24, 2017
Updated by Anaw
I have been told by customer care executive that my will be solved within 72 hours. after this email . Nothing has happened after 10 days also.
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When my above complaint is taken care of.
I have purchased 3 seater and 2 seater sofa in may 204.both from Durian phoniex Mall kurla mumbai .both of sofa torn from all sides. requesting you to sent a technical person as my sofa has been torn in between near stiches... i have a warranty card of 5 years pls sent some one after calling me.. my contact no [protected].

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