Ease My Trip — This company is poor in refunds: its been 45 days and have not received the cancelation refund.
Bangalore, Bangalore District, Karnataka, India
The only good thing about Ease my trip is, it does not charge the processing fees. That is the only reason i am using this poor website from past 2 years. The things were normal when every thing was fine. But i did my first cancellation and boom...no refund..Customer care..I don't know if they are trained to stay innocent. They use to put me on hold for hour. And every time i use to that hear that "Sir, its all fine now, we have corrected the things you will receive the amount in 3 days". Let me tell you something if you have some internal technical faults please do give up and close the company...because dealing with people's money is a very serious deal.
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Ease My Trip - Lack of understanding level of communication in customer care executive rohit of ease my trip