EaseMyTrip.com — Air Ticket paid Cancellation by Airlines

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20 Mar 2021
Booked 3 pax on Air India
Mumbai to Aizawl with stop in Kolkata
Travel 2 sectors
Date of Travel 01 April 2021

PNR JSMV8

25 Mar 2021
Air India informs that 1 sector Mumbai to Kolkata AI675 CANCELLED for 01 April 2021. However, no information on flight 2nd SECTOR Kolkata to Aizawl, assumed to be "on schedule"

Neither the booking agent - EASEMYTRIP nor the Airlines - AIR INDIA is taking responsibility for this mess.

Air Ticket booking made via Ease My Trip website via Netbanking.

Current situation - NO response from AIRLINES or Easemytrip. NO LOGIC if 1st sector is CANCELLED, to have 2nd sector VALID. Entire booking should be cancelled and money refunded. Both entities playing the customer like a ping pong ball, without accepting responsibility and taking adequate corrective action or getting me a REFUND!! SO i can book elsewhere.