[Resolved] EaseMyTrip.com — Claiming Refund

Rilsin Ranjith

Aug 11, 2022

Website:

www.easemytrip.com

Booking ID : EMT[protected]
Booking Date :[protected] T16:02:02.37+05:30
Lufthansa Airline
LH-959 Birmingham to Frankfurt
LH-754 Frankfurt to Bangalore

We are newly settled in UK & we had booked this flight through ease my trip to bring our daughter to UK. We had planned the flight on 12/08/2022 & it was a non refundable ticket.
Few days back when my wife colleague asked about the trip, then only we realised the trap & our misfortune. There was a requirement of Transit VISA in Germany or other wise traveler will be sent back to UK. On enquiry it was understood that we have to go to German Embassy in London for the VISA & it will take minimum 2 weeks to get VISA & there was only a week left to travel. Then we had to book another ticket of 770 pounds & didn't get the refund on 478 pounds.
My complaint is why didn't the company inform about the transit VISA issue while booking the ticket. Other companies like booking for Air France they are mentioning about it. We wouldn't have booked the flight, if we had known about this. Company should give refund us the air ticket fare as its not our fault that we booked flight through your website & company didn't give us proper information.
We request easemytrip to refund us the fare & also make proper rectification in the website to avoid mistakes like this in future.

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Sep 18, 2022

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2022

EaseMyTrip.com Customer Care's response Dear Sir/Mam, Greetings from EaseMyTrip.com We would like to inform you that your ticket is non-refundable in case of cancellation which is also stated in your print-e-ticket received from our side.In case of any further assistance, please write us at [protected] . Regards, Care Team.

Verified Support

Aug 14, 2022

EaseMyTrip.com Customer Care's response Dear Sir/Mam, Greetings from EaseMyTrip.com We would like to inform you that your ticket is non-refundable in case of cancellation which is also stated in your print-e-ticket received from our side. However, It is already mentioned in our portal while making the reservation in the section important information that Please check airline-specific guidelines before booking. Individual airlines may have different visa & entry regulation criteria. In case of any further assistance, please write us at [protected].

Regards Care Team...!!!