[Resolved] EaseMyTrip.com — Contact center person cancelled my ticket without specifying that I have already cancelled the tickets from Airlines

ARJUN K R

Jan 13, 2022

Address:

KADAVIL HOUSE, ENGANDIYOOR P.O, THRISSUR -680615

Contact centre person cancelled my ticket without specifying that I have already cancelled the tickets from Airlines

EMT[protected] MAA-COK flight with the wrong reason even after I mentioned clearly that I have already cancelled the ticket from airlines and that is going to cost me Rs.500 per passenger. Total of Rs.1500.

I have the call recording where I have specifically mentioned the tickets are already cancelled from Indigo website and already 1500 has been deducted.

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Jan 13, 2022

Complaint marked as Resolved

clarified with exact details

EaseMyTrip.com customer support has been notified about the posted complaint.

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Comments

Shikha Menon

Jan 26, 2022

Our flight to Bangkok for tonight was to be amended for my daughter because she will need a full ticket now.. awaiting their email revert to a so called urgent email for past 2 days. All we get is them transferring the call to one another and putting us on hold forever. We have spoken with Ronak Jyoti Samita, Shivani twice on 25th and Manasi and Samita on 26th. They keep saying we will revert, we will revert and there is nothing there!! How can one wait for hours before the flight to get a revert!