[Resolved]  EaseMyTrip.com — Customer care scam on asking for refund

My booking ID is EMT91678771. I had cancelled my BLR-SYD tickets that were booked for 18th Janary 2022. The tickets were cancelled on 12th December 2021 after which i had followed up with the customer care . They were responsive the first 2 times saying they are waiting for the refund from the airlines which is understandable. It has been almost 3 weeks today and when i called them up, they have been cutting my calls the moment they hear about the refund status query. Their whatsapp conversations are also being closed without them providing any solution. I have tried contacting them on both their customer care numbers but the result or the lack of it, has been the same. This is clearly cheating their customers.