[Resolved]  EaseMyTrip.com — [#EMT_[protected]]: Overcharge cancellation penalty EMT[protected]

Address:

[email protected]

I have booked one flight ticket from Sharjah to Lucknow with a date of journey of the 3rd of November, booked on the 8th of September with a PNR of TPHIKW on an Indigo flight. Due to some personal issues, I had cancelled this ticket through the Easeasemytrip.com website.
As clearly stated on the website and on the ticket copy, the cancellation charges are INR 5, 000 before 72 hours of the flight departure and INR 5, 000 within 72 hours to 4 hours of the flight departure. As per this policy, I had cancelled my ticket on the 16th of October, as per policy they can charge me INR 4, 500 plus 500 (service charges), totaling INR 5, 000 which is mentioned in the ticket copy.
As per policy charges: INR 4, 500 +500 (service charges), = INR 5, 0000
Actual Charged me: INR 6, 597 (Paid amount INR 9, 898- Refunded Amount INR 3, 300)
Over Charges: INR 1, 597

Since the 9th of November, I have been asking for a refund of my extra charge amount, but they have still not given me a satisfactory answer.
My concern is, if you have mentioned the cancellation penalty on the website, why are you charging us more than the value? Who has authorized them to do that?
Find below commitment:
We would like to inform you that as checked we have already processed the correct refund to you as per airline fare rules. (on 10th Nov’22)
The sale purchase difference with airline is something that is borne by us. (on 12th Nov’22)
Sorry for the inconvenience caused to you. We would like to inform you that our concern team is working on your query. Kindly wait for some time we will update you shortly for the same. (on 17th Nov’22)
Till now they haven’t give respond to my email.

I have attached the ticket copy and all the communication for your reference.
Regards,
Nuruddin shaikh