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[Resolved] — Full Refund

Dear sir/madam,
I had booked 3 tickets to Chandigarh on 12th January and due to unfortunate reasons I was bound to cancel the tickets. When I had cancelled the tickets there was no cancellation charges as in the screen shot attached. If Indigo doesn't apply any cancellation charges why is there such a big deduction while refunding the same.
Officially you are supposed to deduct Rs. 250 per ticket then why is the deduction so high.
Please give me a valid explanation for the same and if it's deducted more please refund the rest of the amount asap.
Full Refund
Complaint marked as Resolved Dec 8, 2018

Complaint Status

[Jan 23, 2017] customer support has been notified about the posted complaint.
Verified Support Customer Care's response Nov 06, 2018
Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected] We will surely assist you on priority.
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