[Resolved]  EaseMyTrip.com — Full refund for the booking ID: EMT[protected] and EMT[protected]

Address:

Delhi

Date of incident - 19th De 2022
Client number- EMT_[protected]
Issue: I have cancelled my flight for travel from Jakarta to Bali and Bali to Jakarta after getting confirmation from easemytrip over email and whatsapp that I will get full refund if I cancel it before 72 hours.

After that as per the steps explained by them, I have applied the cancellation for the full refund. Now, last Friday I got email from easemytrip that my cancellation is rejected and ticket is open. I talked to their customer care and one of their customer care executive Shivani told me to again apply for a refund under same category, they have the confirmation from airlines now. Same thing she has communicated to me over whatspp. Now, its more than 3 days and I have been continuously following up with them and asking them to connect me with some senior person. I have spend almost 60, 000 INR on the tickets and their team is just revolving me round and round and not giving me the correct answer.

Easemytrip has given me the confirmation for full refund over email so now it is your responsibility to connect with airlines and give me my refund back.

I have talked to almost 10+ customer care executives and everyone comes up always with a new story.

I request you to kindly look into this matter as 60K is not a small amount and its panicking me now alot. It is almost a month salary for someone.