[Resolved] EaseMyTrip.com — Wrong ticket

pulkitjain_arihant

from New Delhi, Delhi

Jan 10, 2022

Address:

88 Arihant Nagar West Punjabi Bagh

I booked a ticket on easemytrip.com flying from delhi to vancouver on the 25th night.

The flight being 27th evening. A ANA flight connecting delhi to vancouver via tokyo. Now as I was packing I received a call from the ana crew that I will not be able to take the flight as its not in accordance to the rules.

So I asked the airlines to email me that in writing so I can share with easemytrip and get a refund for the same. Which the airlines duly obliged and I inturn forwarded their email to easemytrip.

Easemytrip then said they will process my refund as they receive it from the airlines, so after 2 weeks nothing.

So i called the airlines and asked them this and they said that that the flights ran as they should the itenary was wrong which was created by the travel agent. which is ease my trip

So now ease my trip is refusing my refund on the basis of the airlines even though i am not in anyway at fault and its between easemy trip and ana.

Was this information helpful?

No (0)

Yes (0)

Feb 15, 2022

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2022

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-PA. So that we can assist you accordingly.

Jan 12, 2022

Updated by pulkitjain_arihant the whatsapp no says protected?

Verified Support

Jan 15, 2022

EaseMyTrip.com Customer Care's response Dear Sir, Kindly mention your booking details or your PNR number so that we can coordinate with you accordingly.