[Resolved] Easemytrip — unfair charge on air ticket rescheduling

Amit Karad

Address:

Mumbai City, Maharashtra, 400703

My name is amit karad, i had booked a tickets from easemytrip from sinapore to mumbai, for 12 july 2019. Pnr qshyxi

For which the charged me rs 15607, at the time of booking rescheduling charger mentioned were rs 6784 which excluded any fare difference in ticket, due to changes in my work schedule i had to postpone my ticket to 20 july 2019 which has the same fare of rs 15607 on easemytrip app as well as on sri lankan airlines website but easemytrip my trip is charging me rs 5706 extra as fare difference and a total of rs 9175 as a rescheduling charger, which they conveniently avoided to explains as to why,

Sir,
I request you to kindly take a action on easemytrip company as they mint money from their customers.

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Aug 19, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from Ease my trip !

As we have checked you have already rescheduled his tickets, However, our team advised you the fare difference because seats are not available in the same fare so your ticket was issued in higher fare. And this is airline charges we only charge the Emt service fee of Rs 250 rest charges are being levied by the airline only.
For further, you can directly contact us on our whats app escalation no.[protected] we will always assist you on a priority.

Thanks & Regards
Ease My Trip
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