[Resolved]  EaseMyTrip.com — airline booking cancellation

I booked one flights from lucknow to delhi on 28th jan 2018 for 2 passengers and the second return flight from delhi to lucknow on 31/01/2018 for 2 passengers. My booking reference is emt 34619026.
I asked tem (Easemytrip) to know cancellation of these tickets.
They replied that i will get nothing if i cancel.
They will even keep the airport taxes with them.in any case the government taxes will not go to the government & easemytrip will pocket the government's money too.
It is highly unfair & illegal.
Please help.
Do not let them grab government taxes & airport fee.
Was this information helpful?
No (0)
Yes (0)
Dec 2, 2018
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2018
EaseMyTrip.com Customer Care's response
Dear Sir,

Apologise for the trouble caused. As the cancellation charges are decided by the airlines itself and we only take our service fee of INR 250. For any further assistance or any query you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority. We also assure you that you will not face any such issue in future.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    EaseMyTrip.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    1306
    Pending
    315
    Resolved
    764
    EaseMyTrip.com Phone
    +91 11 4303 0303
    +91 11 4313 1313
    EaseMyTrip.com Address
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    View all EaseMyTrip.com contact information