[Resolved]  EaseMyTrip.com — Booking not confirmed, Payment not reversed

I booked a ticket from Patna to Delhi on easemytrip.com, first they showed me the actual price same as other portal have but while booking they lower the amount with the message displayed "Your fare has been reduced by 3500 to 2300" I again checked on the other websites such as MMT in case they also have reduced price but didn't get anything change their, so booked the tickets from easemytrip.com and once payment has been done the dashboard shows booking status as "Processing" continued after half an hour I called to his customer support and they told me that my booking has been rejected due to some (he don't know why) reason and said your payment has been refunded but I didn't get any message of payment reversal instead of asking about the payment reversal I'd, or any confirmation, he said he can't provide, so please look into this matter, I think they are fraud.

Here is my booking id - EMT73526525

I also have recorded call with his customer support executive and screenshot of my booking in case it required.

Thanks,
Aslam
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Aug 11, 2021
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2020
EaseMyTrip.com Customer Care's response
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com.

We regret the inconvenience caused to you.

This is to inform you that your transaction could not be completed successfully due to some technical failure that occurred between Bank Server and Ease My Trip server.

Your booking is not confirmed against this transaction and you will get your refund in your same account.

Details are as mentioned below: -

Booking ID : EMT73526525
Refund Amount - 2801.00
Refund Date[protected]
Transaction reference ID - 74332740206020555866552

Note: If you made a payment through debit card/net banking it will take 7 to 8 working days to reflect the same amount in your account.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)
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