[Resolved] EaseMyTrip.com — Booking rejected and denying refund! | |||||
1. This is the first time a ticket booking site is charging and debiting customer for unconfirmed tickets. If the berth is not cnfirmed or you are unable to reach the airlines server to book the ticket, that should have been resolved in the steps preceding the payment step. You charged. Why? 2. No convenience fees you claim. Convenience fees is charged. Upon mailing, CC replies that it is because I booked in easemytrip.in and not easemytrip.com. Your site redirected and I am not at fault. Check from your traffic stats. 3. The ticket was rejected as seat was not booked. Now your cc exec says that they cannot refund Rs.200 conv fees charges initially. This is deliberate cheating. You charge Rs. 200 for nothing by fooling customer into an unconfirmed ticket. Was this information helpful? | |||||
Dec 8, 2018 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Nov 05, 2018 EaseMyTrip.com Customer Care's response Dear Ma'am, Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority. | |||||
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+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
View all EaseMyTrip.com contact information
We Regret the in-convenience caused to you.
we have two websites, www.easemytrip.com and www.easemytrip.in. You booked your ticket from www.easemytrip.in and we charge convenience fee INR 200/- per passenger per sector on www.easemytrip.in
Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at care@easemytrip.com We will surely assist you on priority.