[Resolved] Easemytrip.com — Booking rejected and denying refund!

 
2 Reviews
Patparganj, East Delhi District, Delhi, India
 priyabratdas
1. This is the first time a ticket booking site is charging and debiting customer for unconfirmed tickets. If the berth is not cnfirmed or you are unable to reach the airlines server to book the ticket, that should have been resolved in the steps preceding the payment step. You charged. Why? 2. No convenience fees you claim. Convenience fees is charged. Upon mailing, CC replies that it is because I booked in easemytrip.in and not easemytrip.com. Your site redirected and I am not at fault. Check from your traffic stats. 3. The ticket was rejected as seat was not booked. Now your cc exec says that they cannot refund Rs.200 conv fees charges initially. This is deliberate cheating. You charge Rs. 200 for nothing by fooling customer into an unconfirmed ticket.

Booking rejected and denying refund!
Booking rejected and denying refund!
Complaint marked as Resolved Dec 8, 2018

Complaint Status


[Dec 27, 2015] EaseMyTrip.com customer support has been notified about the posted complaint.
Updated by priyabratdas, Dec 27, 2015
The first reply from EASEMYTRIP CUSTOMER CARE-

Dear Sir/Mam,

Greetings From Ease My Trip !!!

We Regret the in-convenience caused to you.

We would like to inform you that, Your ticket rejected due to non availability of seat in airline on same fare.

The fares totally depends on the airlines availability of different -different classes and can be change in a jiffy of second, the same scenario occurs in your ticket, that airlines increase its fares at same time.

Bhuwan Devtulya
Within next 72 working hours your full amount will credited in your same account. Kindly co-operate with us till that time, Your patience is highly appreciated.
Thanks & Regards,

Verified Support
EaseMyTrip.com Customer Care's response, Nov 05, 2018
Dear Ma'am,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [email protected] We will surely assist you on priority.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Second and most hilarious reply-

We Regret the in-convenience caused to you.

we have two websites, www.easemytrip.com and www.easemytrip.in. You booked your ticket from www.easemytrip.in and we charge convenience fee INR 200/- per passenger per sector on www.easemytrip.in
EaseMyTrip.com Customer Care's response, Nov 5, 2018
Verified Support

Dear Ma'am,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    90%
    Complaints
    224
    Pending
    9
    Resolved
    198
    phone
    + 91 11 4313 1313
    +91 11 4303 0303
    location
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    Easemytrip.com - Booking rejected and denying refund!