[Resolved] EaseMyTrip.com — Cancellation ticket - refund amount

Ravikesh Yadav

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	www.easemytrip.com

Hi team,

I booked the ticket from easemytrip and status was refundable. When i cancelled the ticket they marked as non refundable and returned only 250 rupees.

When i spoke to them then they states as it's non refundable ticket hence we can't consider as refundable. I said that i have snapshot where it clearly states that it's refundable and also shared the snapshot through the email but they didn't consider it and again n again they said that easemytrip has charged correctly correctly.

Then i spoke to jet airways and shared the issue then they said that it's completely easemytrip fault because the status says refundable then they should to consider it.

I have email chain where i spoke to easemytrip, if you need that then will forward to you.

Attached the snapshot which i took while booking the tickets.

Kindly do needful.

Please let me know if you need any further information.

Thanks
Ravikesh kumar
[protected]
[protected]

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Dec 7, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.