[Resolved] EaseMyTrip.com — cancelled tickets by air costa still not refunded last 4+ months

sumit6619

from Nagram, Uttar Pradesh

Address:	Jaipur, Rajasthan, 302004
Website:	easemytrip.com

Sir
I havent received the refund till now of my two tickets. Detail as under:
1) pnr no.- 02t5fq
Booking id - [protected]
Name - sumit bohra

2) pnr no.- 02t5fw
Booking id - [protected]
Name - ankit bohra

Both the tickets were cancelled by aircosta and full refund was assured. Payment is not still received.
Cancellation process is processed by travel partner ease my trip on 27/03/2017
But i havent received the full refund. Do i know why???
Please send the full refund amount in my account and inform me.

Complaint done on 25/05/2017 to air costa and i got the reply as under

On thursday, 25 may 2017 5:12 pm, customercare wrote:

Dear sir,

Greetings from air costa!

With reference to below mail regarding full refund over pnr (S)

This is to inform you that we have received the amount from travel portal (Easemytrip) in the form of credit limit but not directly from your (Passenger's) account.in this regards, we have processed the same to travel portal's credit limit and it's their responsibility to refund amount to the passenger as they have received the amount directly from your (Passenger's) account.
As it's already informed that your amount has been processed to travel agency's credit limit (Easemytrip), however we will process the amount into travel agency's account within next 15 working days. We request you to bear with us during the interim time.

Thanks & regards
Team - customer care
Phone number:[protected]
Email: [protected]@aircosta.in

But till date i have not got the refund amount
And today i talked with ease my trip customer care
He told me that air costa is not refunding the amount so we are not refunding.
Now i have left only with one option of going to consumer court and should file a case against both travel partners for full refund with interest and mental harrasement and of cheating for which u should be fined and i should be getting all the legal process expenses.

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Dec 10, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Aug 11, 2017

Updated by sumit6619 my complaint has not been resolved . seven days have passed neither i have received any call from ease my trip.com.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,
We would like to inform you that we have not received any amount from the airlines as the airlines have shut down its operations lately. Further, we will provide you with the coupon codes as a goodwill gesture for your future bookings and for that please contact us on our WhatsApp number i.e [protected].