[Resolved]  EaseMyTrip.com — complaint against booking cancellation emt54646328

Website:

Easemytrip

I have been your esteemed customer and have been making flight bookings through your website from quite long time.

In quite recently it appears, you are no longer bothered about your customer relationship and your reputation in the market by the way of your arrogance towards your customer.

Today i have booked 2 tickets with subjected booking id from your website and transaction got completed and amount got deducted, however havent received booking confirmation even after 2-3 hrs from booking. On repeatedly trying to talk to your customer care, one of your executive mr. Abdul salam (Name as he said) with arrogance told booking couldn't be done due to system error (Which was never intimated to me till i myself connected to customer care) and fare got increased, so either i need to pay the escated price or cancel my booking and take refund. He disconnected the line twice when i told that i want to talk to his senior for resolution. (Pre-recorded line can be checked)

Interesting at the time of booking, other websites (Mmt, goibibo, yatra, etc.) too offering tickets at same price rs 1093 but with convenience fee and tickets also got booked at same price. As an esteemed customer of easemytrip i tried booking through your website and got stuck. Now due to your website problem, i shouldn't be punished.

I request you to either book tickets in the same airline on the same day or give a compensation of rs 25000 due to the harrassment by your website and your customer relationship executive. I won't mind escalating the matter further at any level. Hope you understand the situation and also believe to get a fruitful resolution from your end.

Prompt response will be appreciated.