[Resolved] Easemytrip.com — Deducted payment 2 times & not refunding money back

 
1 Review
New Delhi, New Delhi District, Delhi, India
 Manju Luthra
This is to inform you that on dated 8/10/16 i was booking my air ticket from Chennai to Delhi for 12/12/16 in the name of Kartik Luthra and when I paid the amt i saw the message payment unsuccessful then I tried again and next time I saw the message payment successful then I received a msg for air ticket on the mobile no . After one month when I received my bank statement I found that on the same day 2 times payments been deducted against the ticket then I have spoken with your CCE and found that due to the technical problem two ticket been made in the same name and PNR nos been given FMALWB and GGNRRN and also payment been deducted two times .

I m you regular customer and always book my ticket through net banking...this time when your payment portal was showing wrong message of payment failure I had to do the payment again ...please check the whole process and refund my amt back of Rs. 3114/- against the ticket you have issued in first attempt and also confirm me which PNR no you are going to cancel.
Complaint marked as Resolved Jan 2, 2017

Complaint Status


[Nov 27, 2016] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
EaseMyTrip.com Customer Care's response, Nov 29, 2016
Dear Sir,

Greetings from Ease My Trip !!!

We would like to inform you that, your ticket issued online & we had received the payment from your side successfully .

We have the online Ticketing system, in which customer book the ticket online from our side & pay the payment accordingly.

While booking the ticket, the payment not been done without providing the OTP password .

If you had pay the payment from your end, so your tickets had been issued or not you can confirm with us.

Your ticket copy already delivered at your email id also .

So there is no issue from our end, if you will cancel this ticket, the charges will be applicable as per the Airline cancellation policy.

Kindly cancel your ticket.
Verified Support
EaseMyTrip.com Customer Care's response, Nov 29, 2016
Dear Sir,

Greetings from Ease My Trip !!!

We would like to inform you that, your ticket issued online & we had received the payment from your side successfully .

We have the online Ticketing system, in which customer book the ticket online from our side & pay the payment accordingly.

While booking the ticket, the payment not been done without providing the OTP password .

If you had pay the payment from your end, so your tickets had been issued or not you can confirm with us.

Your ticket copy already delivered at your email id also .

So there is no issue from our end, if you will cancel this ticket, the charges will be applicable as per the Airline cancellation policy.

Kindly cancel your ticket.
Verified Support
EaseMyTrip.com Customer Care's response, Nov 06, 2018
Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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    Easemytrip.com - Deducted payment 2 times & not refunding money back