[Resolved]  EaseMyTrip.com — Did not honor the fare

Address:New Delhi, Delhi, 110059
Website:EaseMyTrip.com

I was trying to make my flight reservation on easemytrip.in from Pat - Del on 30th Jan.
They displayed fare of Rs. 4005 and also confirmed the flights, charged my card and later the website displayed pending status on confirmation page.
I received email after few minutes stating that booking is rejected so I called the helpline number and the lady I spoke to placed me on hold for almost 30 mins and then disconnected the call, I called again and spoke to supervisor and explained the scenario, he said that fare has increased hence booking was rejected. I told him that website confirmed me the flight and the fare, also charged my card instead showing the message that fare has increased ( like all website displays).
He denied for any assistance and was very unprofessional. They must honor the price once my card was charged.
This is completely not acceptable from any website that after charging the card they increase the ticket price.
Mob - [protected]
Was this information helpful?
No (0)
Yes (0)
Dec 10, 2018
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
EaseMyTrip.com Customer Care's response
Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
Complaint comments 

Comments

Dear Sir,

Greetings From Ease My Trip !!!

We regret the inconvenience caused to you.

We would like to inform you that, we had checked yesterday you had issued 4 tickets from your our end, from which you got 3 tickets with Airline PNR's but your one ticket was in Airline queue section and after that the same has been rejected due to non availability of seat in airline on same fare.

As the fares totally depends on the airlines availability of different -different classes and can be change in a jiffy of second, the same scenario occurs in your ticket, that airlines increase its fares at same time.

The fares are dynamic and Airline can change air fares at every second from there end.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    EaseMyTrip.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    1306
    Pending
    315
    Resolved
    764
    EaseMyTrip.com Phone
    +91 11 4303 0303
    +91 11 4313 1313
    EaseMyTrip.com Address
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    View all EaseMyTrip.com contact information