[Resolved] EaseMyTrip.com — didn't get, pnr booking was confirmed | |||
Hi, I booked for air india flight Visakhapatnam to Udaipur and return on May 3rd, 2020 & May 6th, 2020 respectively. I had done the payment of Rs. 6714. The payment was successful, and my booking was confirmed but i didnt get pnr. When i contacted customer care on whatsapp and twitter as their landline are always busy, they told me to wait for sometime as there was issue of air india website linkage down. I waited for more than 36 hrs. after that they told me that booking got rejected due to fare difference. Issue was at easemytrip end, then why should i pay the extra fare. They are not taking responsibility of this. Instead of giving me confirmed tickets after the payment, they are giving excuse of fare diff. in this I am no where at fault. then why should a customer suffer? Was this information helpful? | |||
Mar 24, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Feb 18, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings From EaseMyTrip. We would like to inform you that your booking has been rejected due to non-availability of seat in same fare. We regret the inconvenience caused to you. The refund will be received within timeline mentioned below Credit/Credit Card : 3 - 4 working days Net banking/Any Other Mode : 7 - 10 working days. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) Verified Support Feb 21, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Thank you for writing your query to us. We regret the inconvenience caused to you. We would like to inform you that your Booking was under process and status of booking was pending as there was linkage issue of Airline with EaseMyTrip.com . Once we got final update from the authorities you were informed that Booking was rejected on your given contact details. For your information refund amount already has been process from our end. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) | |||
Add a Comment | |||
65%
Complaints
1308
Pending
314
Resolved
767
+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
View all EaseMyTrip.com contact information
Post your Comment