EaseMyTrip.com — easemytrip denying payment

JharnaSinha

from Bengaluru, Karnataka

Address:

Easy Trip Planners Ltd(EaseMYTrip.com),Building Number-223,Patparganj Industrial Area,New Delhi-110092, 110092

I booked a holiday package from easemytrip.com. They gave me a plan and asked for advanced payment for 60% of the sum. They gave me their account details for the same. I paid the amount and received the invoice from easemytrip.com. For one month, they said that everything is as per plan, but later they denied that they ever received any such payment. I sent them the invoice and other email communications, but they still deny.
I don't know what to do. Please help me.

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EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

As we have checked this is fraud one and we are also investigating it from our end as well so we request you can also file a complaint regarding this as it is not been done from our end. we are also filling a com plaint from our side to find who did this.

Thanks & Regards
EaseMyTrip.com

Dec 16, 2019

Updated by JharnaSinha Hi EasyMyTrip,

How do I believe that this wasn't done from tour company? Can you provide us proof of what steps have you taken for this. Also, please provide a justification that how can somebody email from your email address. This is something not possible unless someone is involved from withing the company or the company. Please provide your formal complaint/FIR copy at earliest.