[Resolved] EaseMyTrip.com — easemytrip wallet balance not getting trf to account

Vasimahmad

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401107

I had trf 8425 for air ticket booking to emt wallet but as it was showing expensive ticket. So on emergency i booked tickets on some other portal and emt took lot of time to look into the expensive fare.
Now my emt wallet shows balance of 8425 but on requesting the refund emt is rejecting the request and forcing me to use the funds by booking only even when i don't need to make any booking for near future.
I request you to please refund the balance to my account.

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Jan 5, 2019

Complaint marked as Resolved

Complain not resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

EaseMyTrip.com Customer Care's response Dear Sir,
We are sorry for the inconvenience caused.
We would like to inform you that you can drop a mail on [protected]@easemytrip.com and [protected]@easemytrip.com and our concerned team will do the needful. Further, you can call on our support number i.e[protected] and they will redirect you to the concerned team and they will do the needful.

Verified Support

Jan 05, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

We hope your issue has been addressed and we assure you that you will not be facing any such issue in future. As we have already given the feedback to the concerned department.
We always try our best to give our customers best resolution and try to keep our customers happy.
For the closure of complaint we request you to please remove your complaint which you have posted so that we can provide you with the special coupon codes for your future booking. For any query and any further assistance please ping us on our whats app number [protected] so that we can assist you in a better way.

Jan 05, 2019

Updated by Vasimahmad Easemytrip is like a dead end.
Once you transfer fund to EMT wallet, no matter what happens you won't be able to get back your own hard-earned funds back.
This is the EMT strict company Policy. No refund at any condition.

Dear EMT group, If it would have been the cash back in my wallet I would have not even ask for the refund but when it's my own funds which transfer from bank account, and it remains unused then definitely I want it back.

No policy should stop me from getting it back as it was a pure transfer no commission or cash back