[Resolved] EaseMyTrip.com — Failed to refund the money to my my account
Air ticket booking with EaseMyTrip.com cancel by them self and kept the money in PAYTM account in stood of refund the amount to my bank account
The customer care number, cant reach any agent.
SPPradeep, Mar 12, 08:13:
I understand that your transaction of Ease my Trip did not go through even though the amount was deducted from your account. I feel terrible you had to experience this.
We’ve checked and discovered that the recharge was unsuccessful due to an issue with Ease my Trip.
Your money Rs.8208 has been refunded to your Paytm account for immediate reuse. All you need to do is select “Paytm Cash” as the payment option when you are doing your next recharge/bill payment.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at Paytm.
Thanks and regards
fahad.ck, Mar 5, 19:23:
Name: fahad.ck | Email Id: fahad.[protected]@gmail.com | Order Number: RCtkt - | Message: Hi Team,
I have booked 2 flight ticket through easemytrip and paid the amount of Rs 8, 208/- via Paytm
but i haven't received the flight ticket and when i spoke to the easemytrip support team, they mentioned that they haven't received the payment. But from the paytm wallet i can see the following.
Ease my Trip Order #4192975r
Paytm Cash Txn ID [protected]
please do the needful, transfer the amount back to my account ASAP.
Fahad | Issue Type: Payment Failed | Time:[protected]:23:46 |
Complaint marked as Resolved 2018-12-06 22:28:12
[Mar 21, 2016] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response Nov 05, 2018
Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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