[Resolved]  EaseMyTrip.com — flight cancelled and refund not processed

I had booked a flight from bangalore to pittsburgh through easemytrip. Due to recent tension between us and iran, my flight was cancelled. I had requested for a full refund on 27th june 2019 and i haven't received any updated after that.
Everytime i check with easemytrip agent, they say it will be processed in 24 hrs or we are waiting for an update from airlines.

Its been more than 20 days and i get the same message. Its really frustrating.

My airline pnr is jfcrrh
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Aug 25, 2019
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2019
EaseMyTrip.com Customer Care's response
Dear Ma'am,

Greetings for the day!!!

We would like to inform you that refund application has been raised with the airlines and they have still not authorised your refund application. As soon as the airlines authorize the refund application we will refund your amount.

For any further assistance or query, you can ping us on our what's app escalation number [protected] we will definitely assist you on priority.
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