[Resolved] EaseMyTrip.com — flight refund | |
I booked a round trip for jaipur to ahemdabad on 17th aug 2019 for 2 pessengers. Travel date was 27th aug 2019. But on 18th aug 2019, brother of a pessenger passed away. So we talk to indigo airlines for emergency cancellation of the ticket. They refunded us total amout of 5014 inr in two parts. Total refund came when we provided them death certificate and documents. But easemytrip refunded us only 238 inr in the bank account. They are still charging airline cancellation charges where as we already cancelled our ticket from indigo airlines. Customer care are all non-cooperative. My booking id is emt61955600. Please support in this problem. Was this information helpful? | |
Nov 2, 2019 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Oct 02, 2019 EaseMyTrip.com Customer Care's response Dear Sir, Greetings from EaseMyTrip.com We regret the inconvenience caused to you. We would like to inform you that your refund has already been processed from our end. Please find below refund details: Booking id : EMT61955600 Refund Amount - 238/- + 3450.00/- =3688/- Refund Date[protected] /[protected] Transaction reference ID - 74332749270926972633486 We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) | |
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Money was debited from bank but ticket status was lending
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