EaseMyTrip.com — fooling customer with price hike, ticket status shows pending
Neeladri Deobliss, Sidhapura, Bangalore, India
PrPraktan Sahu on Oct 22, 2019
I booked a ticket through easemy trip. At that time the price fare was 4650, it went through the payment gateway and the money got deducted. But the transaction was showing pending. After repeated calls i see that they said the airline (Airasia) increases the price so you have to pay extra, for which i said no and they rejected it.
But when i opened the airlines the prices were same. They are just increasing the price to fool the customer. Even after rejection they are not sending teh refund mail. After repeated calls they sent the refund mail.
Even i am not sure how long they will take to refund the full amount. Will keep this open till i get the refund.
Booking id - emt65048885
[Oct 22, 2019] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response, Oct 23, 2019
Greetings from EaseMyTrip.com
We would like to inform you that your refund has already been processed from our end.
Please find below refund details:
Booking id : EMT65048885
Refund Amount - 4650/-
Transaction reference ID - 22P584785R819115J
PN : Refund will take 5-7 working days to reflect back in your same account.
Kindly wait till that time your, patience will be highly appreciated.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
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