[Resolved]  EaseMyTrip.com — fraudulent website

Had one of the worst experience ever with this website EaseMyTrip - Flights, Hotels and Bus

They have a very simple rule of showing the lowest fares on their website. Once you go through the booking process and your money gets deducted from your bank account or any of their payment method the next page shows is - the booking is pending and is in process. You might think this should take a minute and your booking would get confirmed in a minute or so. But SURELY NOT. Thats what they do. A FRAUD. Once you pay for the trip (mine was hotel booking) they would keep your booking on hold. After which I contacted their customer care person Mr. Ashish. The response was that at that very second when I made my booking the hotel got sold out. (LOL for this). and if I still wanted to continue with my booking I would need to pay INR 1500 more asap or else the room of that category would also get sold out as there was only 1 available according to him. For a second I thought this might be possible but then i contacted that concerned hotel for inquiry on the availability. To which the hotel reservation dept said they had more than 25 rooms empty at that point of time. So I again got back to Mr. Ashish and told him to take the concerned hotel into conference which initially he resisted but eventually after arguing about why not he agreed to and did so. Now listening to this room availability Mr. Ashish told me to get back to me in a while. After which I requested him to let me talk to his senior on the same, as this was clear fraud/loot that they were doing. Then came Mr.Mohammad Zubair, a senior executive (I guess). By this time I had got the idea about their looting process and very clearly i mentioned about the same to Mr. Zubair. I also mentioned that the very same process of looting money had been reviewed about them which I came across on reviews from their customers on http://quora.com after i googled for reviews of EaseMyTrip - Flights, Hotels and Bus. Afte this Mr. Zubair agreed to refund my money which I highly doubt they would be doing so. I was very clear to him about the options he has - either make my booking or else this goes to legal complaint and all. Once this all got settled in with Mr. Zubair he agreed to make the booking for me.

Yes eventually I did get the booking done but this is what they are upto. Looting & doing Fraud with their customers. I highly recommend to pay a little more on other trusted websites than getting into the trap of fradulent ones like - easemytrip .com