[Resolved]  EaseMyTrip.com — money deducted, booking status pending

I had booked a flight for 2 people from blr to ccu, flight no: 2427, rs 13384 was deducted but the ticket is still pending
The flight is in less than 36hrs
And nobody picking up the call as well as no activity on email
Booking id: emt71913937
Complain ticket no. : 3924004
Previously it was showing on the my bookings app as upcoming trip, now after sending an email that is also not appearing
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Aug 6, 2021
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2020
EaseMyTrip.com Customer Care's response
Dear Sir/Ma'am,

Greetings from EaseMyTrip.com!

We have already processed your full refund of INR 13384 on 13th March(Same day)

Bank ARN Number is -74332740074007344522538

In case of any further assistance, please write us on [protected]@easemytrip.com

Regards,
EaseMyTrip.com
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