[Resolved] EaseMyTrip.com — money got deducted and ticket not booked.

Kartikjasra1998

from Dirba, Punjab

Address:

New Delhi, Delhi

I booked a flight on 3 august, 2019.
My money rs.5664 got deducted from my account but flight was not booked.
It was from chandigarh to bangalore on 16th august at 2:35 pm. My name is kartik sharma and my mobile no is [protected]. I've called their customer care number but they are unable to give any satisfied answer. I am herewith attaching the screenshot of the bank statement. Kindly resolve my issue at the earliest

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Sep 16, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings From Ease MyTrip!!

As checked we have received your payment once of Rs 5664 which was already refunded to you on the same day on 05Aug'19 and I hope you have got the same in your account as well.

Please find the refund transaction details pasted below:

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Refund status reason Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 5664.00 success - [protected]:28:50 [protected]:01:50 NA
[protected] [protected] [protected] refund 5664.00 success Refund is successful [protected]:01:50 [protected]:41:46 30001092189215119561249