[Resolved] EaseMyTrip.com — my refund didn't come since 60 days

Inder Kothari

from Hyderabad, Telangana

Address:

500017

I have made a booking from easemy trip for spice jet flight from hyderabad to coimbatore and return coimbatore to hyderabad with pnr :- x6ewjy. It's such a worst company that when i cancel the booking through spice jet on 16/8/2019 itself & called ease my trip next day. The refund was to come 9118/- n the amount they refunded me is 5058.00. When called customer care today on 17th september they excuse is my remaining amount was stuck in payment gateway. Now whose responsible for this?? If i would have not called the 4060/- balance would have been eaten by ease my trip. Wow such a shame on you guys. I am booking with such a waste company for monthly 4 to 5 times and this is how they cheat with us. Please raise my complaint and take a legal action on them.

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Nov 25, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from EaseMyTrip.com

We would like to inform you that your refund has already been processed from our end through cheque on 23rd of Oct.

Booking id : EMT56650407
Refund Amount - 4060/-

PN : Refund may take minimum 72 working hours to reflect back in you same account.

Kindly wait till that time, your patience will be highly appreciated.
We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team