[Resolved]  EaseMyTrip.com — no proper guidance by company

As i had booked my air ticket by easemy trip company having booking id : emt57091183 for delhi to coimbatore dated 8/05/2019, as i had booked this ticket 2 months before due to some reason my program was cancelled i called helpline no of company to confirm about my amount i get refund as ticket was under refundable scheme but helpline no guide me plz wait as i get only 656/= refund up to 48 hrs before flight takeof[censored]nless so i should wait if in any case flight is late by 2 hrs i will get my full amount refunded so i waited for full more then month time as per guidance by helpline staff of company to try in first weak of may '2019 month as to wait only in some special case if delay in flight take off as per guidance i called again helpline no on 3rd may '2019 call attended by sadakat ali company helpline staff he again guide me to wait for one day other wise i will get only 656 /= only so i called again on 4th may '2019 now talked with vishal he also said there is no delay in flight i will get same amount quoted earlier so i told to cancel my ticket i delay more i may not get this amount also, after taking my cancellation request he told me refund amt break up as air line fees + company convince fees, after this it comes to 656 /=, i was amazed to see when i got mail that my cancellation request is completed i will get 1304 / =refund on side i was happy i got more refund, but when again i called helpline no to enquire about this amount difference by chance again my call attended by sadakat ali he told me that airline had given more refund that's why i got extra refund, i was very annoyed on this i told him as from last more then month i am enquiring about my maximum refund how i could get benefit but now you are telling false to me that as sadakat ali told false that we guide to customers to approach airlines for cancellation as they could give benefit but nobody had ever guided me this you can hear my recording as i called from my no [protected] in which no body has ever guide to me like this, as company is charging there convince fees for giving us service it's there duty to give us maximum benefit as i am not giving request for cancellation on last moment as i am approaching company helpline no from more then month before, i am only got very much disappointed as i knew before to approach airline direct for cancellation request i may have got maximum refund, really very much disappointed of service by company staff how they guide there customers, hope you may take some action and give me justice