[Resolved] EaseMyTrip.com — no proper response to customer issue

Devakaruna CH

from Noida, Uttar Pradesh

Address:

Chandigarh, Punjab, 160047

I have booked two tickets on the same passenger name from and to the same source and destination and for the same date by mistake, because the name got pre-selected to the name of previously booked ticket from the existing passenger list in the ease my trip app. After noticing the same on the same day, i have contacted the customer care, and the irresponsible response i got is, "you can please contact indigo directly".

From indigo i was asked to cancel the ticket and rebook the ticket for the same flight with the passenger name.

Within few hours of next booking the price was doubled.

I am very disappointed with this. Why should i pay double the cost for the same ticket which i have in hand. Why can't either easemytrip or indigo can help the customer with change of name.

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Nov 18, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greeting from EaseMyTrip.!

We would like to inform you that fare are dynamic in nature they can change at any point of time.

And as per the airline policy name change is not allowed.

Regards;
EaseMyTrip Team