[Resolved]  EaseMyTrip.com — Non refunding of cancellation amount...

Address:Pune, Maharashtra, 411028
Website:www.easemytrip.com

This is k ramu i have done a booking from easemytrip on 20th july 2016. Journey details are bangalore to pune on 20th july 2016, with
Ticket id: 1058375 4:35 pm approx, this happened two times with me
Amount debited is rs. 11355 for both times...

While making this booking, website showed an error that your booking time was over hence your transaction has failed and then i tried again and same error and again and same error. Now there are two booking for same flight, same persons

I spoke as well as contacted the customer care dept of easemytrip and they are not willing to help...
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Dec 7, 2018
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
EaseMyTrip.com Customer Care's response
Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
Complaint comments 

Comments

Dear Sir/Mam,

Greetings From Ease My Trip !!!

We Regret the in-convenience caused to you.

We would like to inform you that, Your ticket rejected due to non availability of seat in airline on same fare.

Both transaction has been refunded with full amount on 20 & 22 Jul 2016 from our end. Find below both refund details :-


Transaction Detail
.
Original Transaction ID [protected]
Detail
Transaction Date/Time July 20, 2016 5:23:23 PM IST
Transaction ID [protected] IP Address 182.72.54.163
Merchant ID 5224 Terminal ID 70003312
Payment Instrument Credit Card Brand ID VISA
Post Date AVS Response
Transaction Amount 11, 355.00 Currency Code 356
Action Credit Result Code Captured
Reference ID [protected] Merchant Track ID 2007160BBRVEGZF
Authorization Code 529049 STAN ID 287497
Card Number 421409******1330 Card Expiration May 31, 2019
Cardholder Name srinivasulu mekala Cardholder Address
Cardholder ZIP Code
User Field 1 User Field 2
User Field 3 User Field 4
User Field 5


=====================================

Transaction Detail
.
Original Transaction ID [protected]
Detail
Transaction Date/Time July 22, 2016 8:51:12 PM IST
Transaction ID [protected] IP Address 182.72.54.163
Merchant ID 5224 Terminal ID 70003312
Payment Instrument Credit Card Brand ID VISA
Post Date AVS Response
Transaction Amount 11, 355.00 Currency Code 356
Action Credit Result Code Captured
Reference ID [protected] Merchant Track ID 2007162CHFQQMJT
Authorization Code 576424 STAN ID 662795
Card Number 421409******1330 Card Expiration May 31, 2019
Cardholder Name srinivasulu mekala Cardholder Address
Cardholder ZIP Code
User Field 1 User Field 2
User Field 3 User Field 4
User Field 5
UCAF 2

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