[Resolved] EaseMyTrip.com — non responsive service and cancellation fees

lakshay mohindroo

from Delhi, Delhi

Address:

New Delhi, Delhi, 110027

I had booked a flight under booking id emt63514350.
I had to cancel the flight, but after waiting for 2 hours from easemytrip on watsapp and calling their call center, i had to myself call airlines and cancel it.

It wasted me additional 1hr cos air india doesnt love their customers. I have paid 1200 per sector cancellation fees to air india.

Now if all work is done by me, why is not so ease my trip charging me cancellation fees.

Just because they have my money refunded from airline doesnt mean they can put cancellation charges on already cancelled flight.

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Nov 2, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from EaseMyTrip.com

We would like to inform you that your refund has already been processed from our end.

Please find below refund details:

Booking id : EMT63514350
Refund Amount - 536/-
Refund Date[protected]
Transaction reference ID[protected]

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)