[Resolved] EaseMyTrip.com — not ready to change the dates of air asia

J&J Groups

from Mumbai, Maharashtra

Address:

1505 Kamal Darshan, Chivda Galli Lalbaug, Mumbai City, Maharashtra, 400012

I have booked flight tickets from emt for air asia with insurance and now when i want to reschedule my flight then they are saying we cant do the changes. Am ready to bear the extra charges of 2500/- plus rate difference but they are saying that air asia system is not accepting their payments. And when i called up air asia customer care for the changes they are saying that the changes can be done by the agents only as we didi booking through agents emt. Am just feeling helpless now what to do and whom should i complaint for same. Emt is just not ready to help me. I need full refund of my tickets if you cant do changes.
#3197392 this is my emt complaint ref no. This is my pnr nsc2rm. Bom to kolkata, 01:55 am flight. Whereas i have taken insurance as well for the same but still these guys emt are not ready to help me.

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Jun 29, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

May 29, 2019

EaseMyTrip.com Customer Care's response Dear Ma'am,
We are sorry for the inconvenience caused.
We would like to inform you that as checked there was a system error from the airlines end for the agency and hence the changes were not possible and that is the reason we suggested you get in touch with the airlines and we intimated the airlines for the same and after you got in touch with the airlines the rescheduling was done. Further, we do understand that you made the booking through us and it's our responsibility to take care of the rescheduling but nothing goes beyond the server error from the airline's end, and for that, we would provide you with the best ongoing coupon code for your further bookings. Please get in touch with us on our WhatsApp escalation number [protected] and we would assist you on priority.