[Resolved] Easemytrip.com — Not reimbursing the money for their mistake
Patparganj Industrial Area, New Delhi, India
On 22nd January 2017, after trying to book the ticket for the first time from the easemytrip app, when I did not receive any confirmation, I made several calls to easemytrip customer care number. I guess 4 calls but I have recorded 3 of them. In all the 3 calls I made it very very clear that I did not receive any mail from their end. On the last call of that day that I made (for which the audio recorded time is of 4:52) to easemytrip, , their representative Ms. Sonal Arora made it very clear to me that my transaction was failed and I will be getting my money back in 3 days and I can try for a new booking. I have the recording of these statements coming from her and the exact words were as follows:
Sonal: Sir, yeh booking toh aapki fail ho chuki hai, joh apka amount yeh joh debit hua yeh apke account me credit ho jayega automatically three days me and aap dusri flight booking try kar sakte hain
Radeesh: Toh yeh mam, mere pass itne paise hai nahi account me, main kya karu
Sonal: Sir dekhiye, agar main aaj bhi aapka process karti hu toh three days more lag jayenge aapka refund process hone me
Radeesh: Arre yaar
Sonal: Normal 3-4 days hamari taraf se lagenge and sir bankwale time lenge 2-3 days ka
Radeesh: How is it making my trip easy then?
The last words that I heard from an easemytrip representative on that day were as mentioned above. And before this call there was no email in my account. So any sane individual will never check their email account expecting an email for a transaction that was assured to him as cancelled. Hence, I really do not see the point of Ms Sonal Arora and Mr. Ankur Yadav (Floor Manager) blaming me for not checking the email on time
It was an error from easemytrip’s side and I am being told that they can only give me 50% of the amount and the rest 50% which is more than 5000/- Rs. Have to be taken up by me.
I tried my best to know the status and only after being told that the transaction was failed, I stopped my efforts. So why are they refusing to pay me my money. They never even called me once to tell me otherwise. They did not ask me to wait they just clearly said it was failed so where is my fault.
Complaint marked as Resolved Dec 19, 2018
[Feb 08, 2017] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response, Nov 06, 2018
Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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