[Resolved] EaseMyTrip.com — payment deducted but transaction was not completed | |||
This is in continuation to the complaint i have registered on 13th feb'20. I have made payment of rs.5885. 00 to book a flight ticket from easemytrip, gauhati to new delhi, yesterday 12th feb.'20 at 10.14 am The payment was made from icici debit card. Payment was deducted from my account but easemytrip has informed that the payment has not been credited to their account. I have contacted the bank and it has instructed me to contact citrus. The registered email id that was used is - [protected]@yahoo.com and the registered mobile no. Is [protected]. Kindly do the needful asap to revert the amount back to my account. Was this information helpful? | |||
Mar 25, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Feb 21, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com As we checked and found that with your given details the transaction done on[protected] at 10:13:58 for Booking ID EMT70281898 was failed and Error Message was Transaction Failed at bank end. Further you may crosscheck with the bank. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) | |||
 2 Comments | |||
Comments
I tried to connect to your cus care executive, but all in vain. If there is no some one who attend customer then close your customer care service. How can you waste someone's precious time??? Shame on you
EaseMyTrip.com Customer Care's response, Feb 25, 2020
Verified Support
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
We request you kindly provide your booking details so that we can assist you on priority.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
011-43030303/011-43131313 (Available 24X7)
Greetings from EaseMyTrip.com
We request you kindly provide your booking details so that we can assist you on priority.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
011-43030303/011-43131313 (Available 24X7)
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+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
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On Wed, 19 Feb 2020, 5:05 am EaseMyTrip
Greetings from EaseMyTrip.com
We regret the inconvenience caused to you.
We request you to please share your Booking details so that we can assist you.
Kind Regards,
EaseMyTrip Team
011-43030303/011-43131313 (Available 24X7)