[Resolved] EaseMyTrip.com — payment done ticket not received

[Resolved] EaseMyTrip.com — payment done ticket not received

K kapbha1 from Kolkata, West Bengal

Hi, I have shared the message of deducted amount, i have shared the audio conversation between myself and bank executive, both proofs that payment dedicated and i have paid to ease my trip, payment not made to any other gateway. Payment done on 07 may 2018. I have booked tickets from bhubaneswar to kolkata, payment done but tickets not received, details given below:- Airline air asia Booking date 03 june 2018 Time 6:15 pm Kapil bhartiya Shalini bajpai Aditi bajpai Paid through hdfc credit card ending with 6025 and received below message from bank (Dear hdfc bank cardmember, your transaction for rs.6420.00 at ease my trip new delhi ind is converted to emi for 009mths @ 14.00% p. A. With pf rs.0.00 on[protected].. Emi amt is exclusive of gst.) My mail ids are:- [protected]@gmail.com [protected]@gmail.com [protected]@gmail.com Contact numbers are:- [protected] [protected] I want complete details regarding this transaction urgently. Why you have taken payment but tickets not shared yet? In attached message from bank it's clearly mentioned that payment done to ease my trip only. Please share solution, take it as high priority, and do not close ticket without any solution Was this information helpful? No (0) Yes (0)
Dec 5, 2018 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Nov 01, 2018 EaseMyTrip.com Customer Care's response Dear Sir, We hope that your query has been resolved. We assure you that you will not be facing any such issue in future. As we are constantly working towards customer satisfaction. For any assistance or any query you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you in a better way
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